What is Ledger® Live?

Ledger® Live is the companion application for Ledger® hardware wallets that lets you manage cryptocurrencies, view portfolio balances, send and receive coins and NFTs, and install apps on your device. Available as a desktop app and a mobile app, Ledger® Live connects to your Ledger® device locally — the private keys remain on the hardware device at all times.

Where to download & login

Always use official Ledger® links to download apps and access support:

For direct downloads: look for Ledger Live Download links on the official page for Desktop and App Store/Google Play for mobile.

Troubleshooting common login & connectivity issues

If you see "Ledger Login not working", "Unable to login Ledger" or "Error Connecting Ledger Account", try these safe steps first:

  • Confirm you downloaded Ledger Live from ledger.com and not a third-party site.
  • Restart Ledger Live and reconnect your Ledger® hardware device using the official USB cable; try a different USB port.
  • Ensure your Ledger® device firmware and Ledger Live app are up to date via the official update flow.
  • If Ledger Live can't verify your device, review the device PIN, and only restore from your original 24-word recovery phrase — never share it online.
  • For account-level problems like "Ledger 2fa reset" — note: Ledger® hardware wallets rely on seed phrase/PIN; for service 2FA tied to exchanges or apps, follow those service’s 2FA reset flows.

When in doubt, search the Ledger® Help Center for step-by-step articles.

Account recovery & safety

Ledger® account recovery is performed with your recovery phrase (seed). Ledger® staff will never ask for your 24-word recovery phrase. If you suspect a compromise, move assets to a new wallet you control and consider contacting Ledger® support for guidance.

Quick checklist before contacting support

  • Did you update Ledger Live to the latest version?
  • Is your device firmware current?
  • Have you tried a different USB cable/port or another computer/mobile?
  • Can you reproduce the issue with a different account or coin?

FAQs

1. How do I download Ledger Live?
Visit the official Ledger® page: Ledger Live Download and choose Desktop or Mobile.
2. What if "Ledger Live App not Working"?
Restart the app, update firmware, try a different port/cable, and consult the Ledger® Help Center.
3. Can Ledger® reset my 2FA?
Ledger® hardware wallets themselves don’t manage external service 2FA; contact the external service for 2FA resets. For Ledger® account access issues, use your recovery phrase and PIN.
4. How do I recover my account?
Use your 24-word recovery phrase on a compatible Ledger® device or a trusted wallet that supports your seed format. Never enter the phrase on unverified websites.
5. Why can't Ledger Live verify my wallet?
Verification issues can be due to outdated firmware, USB problems, or corrupted app data — update devices and follow official support articles.
6. Where to get official help?
Always use: Ledger® Help Center.